Business Process Framework (eTOM) In Depth

The Business Process Framework (eTOM) is a widely deployed and accepted model and framework for business processes in the Information, Communications, and Entertainment industries. As a key part of TM Forum's Frameworx, the Business Process Framework represents the whole of a Service Provider's enterprise environment in a hierarchy of process elements that capture process detail at various levels.

At the conceptual level, the framework has three major process areas, reflecting major focuses within typical enterprises:

• Strategy, Infrastructure, and Product, covering planning and lifecycle management
• Operations, covering the core of operational management
• Enterprise Management, covering corporate or business support management.

参考：http://www.tmforum.org/BestPracticesStandards/BusinessProcessFramework/6637/Home.html