The Business Process Framework (eTOM) is a widely deployed and accepted model and framework for business processes in the Information, Communications, and Entertainment industries. As a key part of TM Forum's Frameworx, the Business Process Framework represents the whole of a Service Provider's enterprise environment in a hierarchy of process elements that capture process detail at various levels.
At the conceptual level, the framework has three major process areas, reflecting major focuses within typical enterprises:
- Strategy, Infrastructure, and Product, covering planning and lifecycle management
- Operations, covering the core of operational management
- Enterprise Management, covering corporate or business support management.
参考：http://www.tmforum.org/BestPracticesStandards/BusinessProcessFramework/6637/Home.html
